Mianyang: Making "Meeting Needs Promptly, Disturbing None Unnecessarily" the Norm

"Hello, we will send you the specific tax preferential policies that your company can enjoy immediately." On April 8th, stepping into the Enterprise Service Section of the Municipal Administration for Supervision and Management of Government Affairs, staff members were actively coordinating to address or transfer and follow up on the demands of enterprises. According to the introduction, any inquiries on beneficial policies for enterprises received through the "Mianqi Tong" will be accurately matched in real-time.
Last year, documents such as "19 Measures to Create a Business Environment in Mianyang that Responds to Needs and Does Not Disturb without Reason" and "Action Plan for Optimizing the Business Environment in Mianyang (2023-2025)" were issued, proposing to comprehensively enhance the level of intelligent government services, establish and utilize online platforms such as "Mianqi Tong," and conduct offline activities such as "Face-to-Face Optimization of the Business Environment" thematic symposiums to facilitate communication channels for enterprise feedback, and conscientiously and promptly handle various reasonable and legitimate suggestions, opinions, complaints, difficulties, and issues from enterprises.
"Through online submission, relevant departments can quickly respond to the needs of enterprises." Many business leaders have a deep understanding of this, stating that "Mianqi Tong" not only improves efficiency in handling matters but also reduces the time cost for enterprises to reflect and solve problems."
In recent years, Mianyang has turned inward and transformed its functions, guiding the continuous optimization of the city's business environment with a practical approach of "responding to needs and not disturbing without reason."
Responding to Needs
Respond to the urgent needs of enterprises and address their concerns, maximizing the response to the reasonable and legitimate demands of businesses.
At the end of last year, Sichuan Jiuyiyuan Particle Technology Co., Ltd. loaded a truck carrying the domestically produced medical cyclotron accelerator from Mianyang onto it and slowly drove out of the Economic Development Zone, shipping it to a hospital in western Nairobi, Kenya, Africa. This marked the first time that the domestically produced medical cyclotron accelerator from Mianyang has entered the overseas market, showcasing a model of Mianyang's nuclear medical high-end equipment going abroad and successfully entering the international market.
Starting from a factory building of 2600 square meters and now expanding to 30,000 square meters, Sichuan Jiuyiyuan Particle Technology Co., Ltd. achieved a breakthrough in just over 4 years. "When the company was just established, the relevant departments took the initiative to help us find factory buildings and negotiate rents. The procedures needed for project approval were also compiled into a list by project specialists. We prepared the documents according to the list and smoothly obtained the approval," praised the person in charge of Sichuan Jiuyiyuan Particle Technology Co., Ltd. for the "nanny-style" service provided by the Economic Development Zone.
Industrial parks are the main carriers for the development of enterprises and also the frontline for serving them. Mianyang has introduced policies such as the "Implementation Plan for Delegating Power and Empowering Market-Owned Parks" to streamline administration and delegate power, delegating a total of 51 municipal management authorities to 4 municipal-owned parks, and empowering a total of 1276 items to 8 county (city, district) jurisdiction parks. This has basically realized the concept of "park affairs managed within the park, enterprises can handle affairs without leaving the park".
In Mianyang, scenes like this are common: as soon as a project is signed, the land is ready; when a company moves in, approval procedures are completed in a "blink"; while production lines are being set up, the upstream and downstream supporting industries are already in place. Mianyang's series of responsive measures enable enterprises to operate more efficiently and accelerate project construction.
"No Disturbance Unless Necessary"
Minimize disruptions to the production and operation of enterprises to create a free and relaxed growth environment for them
According to the introduction, Mianyang has been continuously carrying out the "delegating power, strengthening regulation, and improving services" reform, deeply promoting comprehensive inspections through the "one-time entry, multiple item checks" approach, actively strengthening intelligent supervision, and constructing an intelligent supervision system that covers all regulatory matters, records the entire supervision process, shares regulatory data, and allows for traceable regulatory results, truly reducing the frequency of on-site inspections involving enterprises. At the same time, it has issued the "List of Minor Violations by Enterprises Not Subject to Administrative Penalties," the "List of Light Administrative Penalties for General Violations by Enterprises," and the "List of Reduced Administrative Penalties for General Violations by Enterprises," and dynamically adjusts them, promptly making them public to businesses.
However, "no disturbance unless necessary" does not mean "no tasks to be done," let alone "ignoring tasks when they arise."
To further create a fair, orderly, inclusive, and prudent business environment, Mianyang has launched the special action of "Clearing Mud and Disorder, Protecting Clean Governance" to optimize the business environment. The city has deeply promoted five aspects of work: frontline supervision "escort", strict enforcement of "clearing mud", special rectification of "disorder", collaborative cooperation "convergence", and incentivizing responsibility "support". Through this action, 202 cases involving 245 individuals who have disrupted the business environment have been investigated, with 179 individuals receiving disciplinary actions. This has created a strong deterrent effect, strengthened business confidence, ensured that the business environment remains undisturbed, and at the same time, ensured that supervision is omnipresent.
The person in charge of the Municipal Administration for Government Affairs and Services Supervision stated that continuous efforts are being made to enhance the sense of acquisition and satisfaction of enterprises and the public in areas such as institutional reform, smooth and convenient factor guarantees, inclusive and prudent supervision and law enforcement, and overall coordination to create a market-oriented, legalized, and international first-class business environment. This will release more powerful energy for the high-quality development of the economy in Mianyang.